Free UK Delivery
Bespoke Projects
5 Star Rating
Absolutely! If you’re interested in experiencing the quality of our products firsthand, just get in touch with us. We’ll be happy to arrange samples to be sent to you whenever possible.
For items where samples aren’t available, we can provide detailed close-up images and videos to give you a better idea of what to expect. Your satisfaction is important to us, and we’re here to help!
Feel free to reach out anytime!
Absolutely! At Evergreen, we can customise most of our products to fit your style, space, and budget. We have an amazing team of talented craftsmen who specialise in creating unique artificial planting solutions. From 10ft elephants and 5m trees to topiary poodles and artificial grass Union Jacks, nothing is too weird or wonderful for us—we thrive on a challenge!
If we don’t have exactly what you’re looking for, please get in touch and send over your specifications and any inspiration images of what you want to create. We’re more than happy to source and import specific items tailored to your needs.
Feel free to reach out for more information—we’re here to help!
If you discover that your order is incomplete, don’t worry! First, please make sure to open and unpack all boxes, as sometimes the descriptions or quantities can be a bit confusing. If you still notice any missing items, just reach out to us. We’ll happily help you figure out whether the items are still with the courier or if they haven’t been dispatched yet. From there, we can either check in with the courier for an update or arrange for the missing items to be sent out to you. We’re here to make sure you get everything you need!
Absolutely! If you need to cancel your order, just let us know as soon as possible. We understand that things can change, and we’re here to help. If your order hasn’t been dispatched yet, we’ll happily process the cancellation for you. However, if it’s already on its way, we can guide you through our returns process once it arrives.
Please note that the only exception is for bespoke orders. Once a bespoke order is in production, it cannot be cancelled. However, we’re always happy to help with any changes you’d like to make along the way, as long as it’s feasible. Just reach out, and we’ll take care of everything!
If you discover that your order is incomplete, don’t worry! First, please make sure to open and unpack all boxes, as sometimes the descriptions or quantities on the box do not completed correlate to the contents. If you still notice any missing items, just reach out to us. We’ll happily help you figure out whether the items are still with the courier or if they haven’t been dispatched yet. From there, we can either check in with the courier for an update or arrange for the missing items to be sent out to you. We’re here to make sure you get everything you need!
If you find that you’ve received the wrong item, please don’t worry—we’re here to help! Mistakes can happen, and we want to make it right for you.
Here’s what you can do:
Check Your Order Confirmation: First, double-check your order confirmation to ensure the item you received doesn’t match what you ordered.
Contact Us: If you confirm that the wrong item has arrived, please reach out to us as soon as possible. A quick email or call will do the trick!
Provide Details: When you contact us, please include your order number and a brief description of the item you received. If possible, attach a picture of the item to help us verify the mistake. This will assist us in resolving the issue more efficiently.
Arrange for Exchange: Once we have the details, we’ll guide you through the process of returning the incorrect item and getting the right one sent out to you.
We appreciate your understanding and patience, and we’re committed to ensuring you’re satisfied with your order. If you have any other questions or concerns, feel free to reach out anytime!
We’re here to support you! If you encounter any issues with your bespoke order after it has been delivered, please don’t hesitate to reach out to us. Your satisfaction is our priority, and we’re committed to finding a solution that works for you.
Whether it’s a concern about the design, materials, or any other aspect, just let us know, and we’ll do our best to address it promptly. We value your feedback and want to ensure you’re happy with your custom creation.
Feel free to contact us anytime—we’re always here to help!
Caring for your artificial plants is wonderfully simple! Here are a few tips to keep them looking their best:
Dust Regularly: Just like any decor, your artificial plants can gather dust. A gentle wipe with a soft cloth or a feather duster will help keep them fresh and vibrant.
Use a Hair Dryer or Fan: To easily remove dust or loose debris, you can give your plants a gentle blow with a cool hair dryer or a hand fan. This is a quick way to refresh them without any fuss!
Avoid Direct Sunlight: While artificial plants are designed to withstand various conditions, keeping them out of direct sunlight will help maintain their color and prevent any fading over time.
Clean Occasionally: For deeper cleaning, you can rinse your artificial plants in lukewarm water. Make sure to let them dry completely before putting them back in place.
Check for Loose Leaves: Occasionally check your plants for any loose foliage or branches. If you find any, don’t worry! They can easily be reattached or smoothed back into place.
By following these simple steps, you can enjoy your artificial greenery for years to come. If you have any specific questions or need more tips, feel free to reach out—we’re here to help!
We understand that purchasing items online can raise questions about quality and durability, so we’re glad you asked! We do have warranties on the majority of our products, and we make sure to note any applicable warranties in the product descriptions for your convenience.
While we stand behind the quality of our artificial greenery, if you encounter any issues due to manufacturing defects, please reach out to us. We’re committed to your satisfaction and will be here to help resolve any concerns.
If you have any further questions or need assistance, don’t hesitate to get in touch!
If you have a specific product you are looking for then you can type it into the search bar at the top of the page. If you have a vague idea what you are looking for then cast your eye along the top tool bar and see if any of the drop-down product categories are relevant to the product you require.
If you would like something that differs from the products you can see on our website then give us a call and we can either custom build or source something to suit your needs.
Your artificial planting will arrive securely packaged in either a box or wrapped on a pallet, once unpacked you can then dress out the foliage if necessary. Many of our potted items include a bonded stone finish, the stones will be supplied to you separately in a sealed packet. Snip a corner off the bag, pour the pre-glued stones over the card board or foam, spread the stones evenly in a thin layer and leave to set in a warm place. This should only take a couple of hours and then your display can be moved into position.
At Evergreen Direct quality is key and all of our artificial trees, plants and hedges are made from the highest quality silk, plastics and latex. Many of our products are also UV stabilised to protect the products from discolouring and fading outdoors. If you would like further information about the composition of any of the plants, hedges or trees do not hesitate to give us a call 01751 417776 or email [email protected].
All of the products that we have available can be purchased through this website, or alternatively over the phone. If you have any questions regarding an order, or if you would rather order over the phone then don’t hesitate to give our friendly sales team a call on 01751 417776
All major credit cards, PayPal, bank transfers and cheques payable to Evergreen Trees & Shrubs Ltd are accepted. We can set up accounts for trade customers. All payments are taken through Sage Pay which safely processes payments on our behalf and is recognised worldwide for its security. If you would prefer making a payment over the telephone as opposed to through our website then give us a call on 01751 417776. All of our prices are VAT inclusive
Shopping online at Evergreen Direct is extremely safe, we have invested in all the relevant security systems to ensure all your details are safe and processed correctly. All card processing is done using the latest EV SSL encryption techniques and no payment details are stored
We do offer a trade discount on larger orders, please contact us to discuss your requirements and the discount we can offer.
We’re sorry to hear that your artificial greenery arrived damaged. We completely understand how disappointing that can be, and we’re here to make things right for you.
To help resolve this, we kindly ask that you send us a picture of the damage within 48 hours of delivery. This will allow us to file a compensation claim with the courier on your behalf. The compensation we receive will fully cover the cost of either a replacement or a refund—whichever option you prefer.
Once we have the image, we’ll take care of the rest and ensure this is sorted out for you as quickly as possible.
Thank you for your understanding, and we look forward to getting this resolved for you!
We understand that finding loose leaves inside the packaging can be a bit concerning. In some cases, this might indicate that the plant has been damaged during transit, and if that’s the case, we’re here to help—just send us a photo and we’ll take a look.
However, more often than not, these loose leaves are simply extra foliage that wasn’t attached during the production process. Occasionally, a few extra leaves may be gathered that don’t have a place on the branch which is why then end up loose in the box
Additionally, for certain products, we purposely request that some extra leaves be enclosed in the box as spares for any repairs or future needs you might have.
If you notice a small number of leaves in the box this is usually for the reasons above. But if you find larger pieces of foliage, or if your plant looks sparse, it’s likely something is amiss. In that case, or if you’d simply like someone to check it over, don’t hesitate to reach out to us!
If you find that your starter pot has arrived slightly cracked or chipped, we completely understand your concern. As a first point of call, we can always send an additional starter pot to sit the plant in, if needed.
That said, it’s worth noting that the starter pot is really just a base designed to support the plant until you re-pot it into something more decorative. The Decorative pot is not only needed to help fit in with the style of the space your greenery is being displayed. But it is also needed to add additional stability, the starter pots are on small and therefore need something with a little more surface area to ensure the trees are nice and stable
From both a business and environmental perspective, we try to avoid sending out full replacements in these cases. The process of collecting the item, sending out replacements, and the packaging involved can be quite resource-intensive for what is generally a minor issue.
If you pot is smashed of damaged please send images to us and we can offer guidance on how to repair, repot, or if needed replaced.
If your item arrives with creased or slightly bent foliage, there’s no need to worry—this is perfectly normal! Artificial foliage is made from fabric, much like clothing, and just like clothes, it can become a bit creased during transit. The good news is, these creases will naturally fall out over time.
If you’d like to speed up the process, you can place the greenery in a warm spot or give it a gentle blast with a hair dryer on a warm setting. While the foliage is still warm, smoothing the leaves between your fingers will help them regain their original shape.
However, if the bends or creases cannot be resolved through the methods above and still look severe and are affecting the overall look of the plant, it’s possible that a replacement may be needed. In that case, please email some pictures to us and we will either find another solution or send a replacement.
As always, feel free to reach out to our team for any specific advice or tips tailored to your product.
If your item arrives with creased or slightly bent foliage, there’s no need to worry—this is perfectly normal! Artificial foliage is made from fabric, much like clothing, and just like clothes, it can become a bit creased during transit. The good news is, these creases will naturally fall out over time.
If you’d like to speed up the process, you can place the greenery in a warm spot or give it a gentle blast with a hair dryer on a warm setting. While the foliage is still warm, smoothing the leaves between your fingers will help them regain their original shape.
However, if the bends or creases cannot be resolved through the methods above and still look severe and are affecting the overall look of the plant, it’s possible that a replacement may be needed. In that case, please email some pictures to us and we will either find another solution or send a replacement.
As always, feel free to reach out to our team for any specific advice or tips tailored to your product.
We’re here to support you! If you encounter any issues with your bespoke order after it has been delivered, please don’t hesitate to reach out to us. Your satisfaction is our priority, and we’re committed to finding a solution that works for you.
Whether it’s a concern about the design, materials, or any other aspect, just let us know, and we’ll do our best to address it promptly. We value your feedback and want to ensure you’re happy with your custom creation.
Feel free to contact us anytime—we’re always here to help!
We work with a few trusted couriers to ensure your order gets to you safely and on time. For most orders, we use APC Overnight or Royal Mail. However, for larger items or bulk orders, we dispatch via the TPN Pallet Network to ensure everything arrives in perfect condition.
Rest assured, we carefully choose the best courier based on the size and type of your order to give you the smoothest delivery experience possible!
Each of our products will have a message indicating how long it will take to prepare. For most standard items, we dispatch the same day for next working day delivery, as long as your order is placed before 1pm.
However, if you’ve requested Evergreen to pot your greenery into a chosen planter, it may take a little longer. We allow the plant to set for 48 hours before dispatch, so potted items may take up to 5 working days from the date of order to reach you.
Please always refer to the lead time message on the product page, or if you’re unsure, feel free to give us a call or drop us a message. For bespoke orders, we’ll always provide a clear timeline for delivery.
For all UK mainland postcodes, we’re happy to offer free standard delivery on your order. If you’d like your items sooner, you can upgrade to express shipping for a small fee. This fee depends on the value of your order, and once all your items are in your basket, you’ll be able to see the express shipping upgrade option.
We also dispatch to locations outside mainland UK, but this is priced on application. Please get in touch with us, as we like to reach out to several couriers to find the best possible price for you. The most suitable courier will depend on both your location and the specific products you’re ordering.
Feel free to contact us with any questions—we’re always here to help!
We offer a variety of delivery services to ensure your items reach you safely and efficiently:
Small Parcel Delivery
For smaller items, we use first-class Royal Mail. Once your order is dispatched, we’ll notify you via email, and you can expect it to arrive within a couple of days alongside your regular mail.
Doorstep Delivery
Most of our products are dispatched via APC’s next working day courier service. After your order is prepared, we’ll send you an email confirming dispatch, along with tracking details. APC operates a doorstep delivery service, meaning your goods will be delivered right to the entrance of your home.
Pallet Delivery
For bulk orders or larger items, we send goods via the TPN network on a pallet. This is a kerbside delivery service, which means the driver will offload your order from the vehicle to the roadside bordering your premises. Please note that this service does not include taking items inside, setup, assembly, or removal of packaging. We recommend arranging for assistance to help move these items into your premises.
If you have any questions about delivery options or need further assistance, please don’t hesitate to reach out!
If you discover that your order is incomplete, don’t worry! First, please make sure to open and unpack all boxes, as sometimes the descriptions or quantities can be a bit confusing. If you still notice any missing items, just reach out to us. We’ll happily help you figure out whether the items are still with the courier or if they haven’t been dispatched yet. From there, we can either check in with the courier for an update or arrange for the missing items to be sent out to you. We’re here to make sure you get everything you need!
Mainland UK is a set of postcodes that are defined by our couriers and refer to the more ‘central’ areas of the UK. This generally excludes any islands, Northern Ireland, and more remote areas of Scotland that aren’t as densely populated.
Unfortunately, deliveries to these locations often cost a little more due to the extra distances involved from local depots or the need for ferry or air transport. If you’re located outside mainland UK, we’ll be happy to help arrange delivery and find the most cost-effective option for your specific location. Please send us the goods you would like to purchase along with your delivery address, and we will find the cheapest courier to transport goods to you. We do not charge you the full fee, we only pass on the difference between the inflated delivery charge and the standard UK delivery cost.
While our website currently only processes orders for delivery within mainland UK, we’re happy to let you know that we do dispatch goods worldwide! In these cases, we like to ensure we find the best and most cost-effective delivery option for you.
If you’re interested in placing an international order, please email us with the items you’d like to purchase and your delivery address. We’ll then work on finding the most affordable courier to transport the goods to you.
Alternatively, if you prefer to arrange your own transportation, we can dispatch your order free of charge to any UK-based freight forwarding depot.
Feel free to get in touch if you have any questions or need further assistance—we’re here to help!
If you find that you’ve received the wrong item, please don’t worry—we’re here to help! Mistakes can happen, and we want to make it right for you.
Here’s what you can do:
Check Your Order Confirmation: First, double-check your order confirmation to ensure the item you received doesn’t match what you ordered.
Contact Us: If you confirm that the wrong item has arrived, please reach out to us as soon as possible. A quick email or call will do the trick!
Provide Details: When you contact us, please include your order number and a brief description of the item you received. If possible, attach a picture of the item to help us verify the mistake. This will assist us in resolving the issue more efficiently.
Arrange for Exchange: Once we have the details, we’ll guide you through the process of returning the incorrect item and getting the right one sent out to you.
We appreciate your understanding and patience, and we’re committed to ensuring you’re satisfied with your order. If you have any other questions or concerns, feel free to reach out anytime!
We’re happy to guide you through the returns process. Please follow the steps below to ensure everything goes smoothly:
Do not use the artificial plants – we can’t accept returns if the items have been used.
Repackage the items in their original packaging to keep them safe during transit.
Contact us to request a returns form – this will help speed up the refund process.
We’ll get back to you within one working day with a returns form to complete.
Enclose the returns form inside your parcel. This will ensure we know who to bounce the funds back to when the goods arrive back in our warehouse.
Return the goods via courier. We recommend using a comparison service like www.parcel2go.com to find the best shipping price.
Once we receive the items, they will be inspected, and your refund will be processed straight away. This can take up to 10 working days to appear in your account.
If you have any questions, feel free to get in touch—we’re here to help!
In line with the Distance Selling Regulations, we cover one direction of the carriage. Since we offer free outbound delivery, the return shipping cost is your responsibility.
If you’d prefer, we’re happy to arrange a collection with our courier on your behalf. The cost of this service will be deducted from your refund amount. If you’d like us to organize this for you, please get in touch.
Alternatively, you can return the goods via a courier of your choice. We recommend using a comparison service like www.parcel2go.com to find the best shipping rate.
Feel free to contact us with any questions—we’re here to help!
Unfortunately, bespoke orders cannot be returned, as they are custom-made and cannot be resold. However, if there is an issue with your bespoke item or it’s not quite what you expected, please get in touch with us—we’re committed to finding a solution that works for you.
If you’re ever unsure about your bespoke order before it’s dispatched, don’t hesitate to ask for as many pictures and videos as you need to feel reassured. We’re always happy to accommodate this and ensure you’re completely satisfied with your custom creation.
Feel free to reach out with any questions—we’re here to help!
At Evergreen Direct quality is key and all of our artificial trees, plants and hedges are made from the highest quality silk, plastics and latex. Many of our products are also UV stabilised to protect the products from discolouring and fading outdoors. If you would like further information about the composition of any of the plants, hedges or trees do not hesitate to get in touch.
Absolutely! We use Stripe to handle all payments, one of the most secure and trusted payment platforms available. Your information is always protected, so you can shop with complete confidence.
If you have any further questions about payment security, feel free to get in touch—we’re always happy to help!
If you’re having trouble completing your payment, don’t worry! You can always give us a call, and we’ll be happy to process the payment over the phone for you to make things easier.
If you’d rather continue with the payment online, here are a few things to check:
Check your mobile or banking app
With modern security measures, you may need to confirm your purchase. Look out for a confirmation message or prompt on your phone to verify that the order is legitimate.
Contact your bank
Sometimes, banks block online payments as a precaution, especially if you’ve made a few purchases in a short space of time. A quick call to your bank usually clears this up, and your payment will go through.
There could be a technical issue on our site
Occasionally, a technical glitch might prevent payments from processing. If everything seems fine on your end and the funds are available, just get in touch with us, and we’ll sort it out right away.
We’re here to help, so feel free to contact us if you need any assistance!
We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using:
Apple Pay
Google Pay
Klarna
PayPal
Visa
Mastercard
American Express
Maestro
Additionally, we can accept payment over the telephone via bank card, and you can also make payments via bank transfer.
If you have any questions about payment options, feel free to reach out—we’re here to help!
Yes, we do offer credit to certain companies! However, we require a minimum of three orders with payment made upfront before we can consider applying for credit. If you’re comfortable with us running a credit check, we can then assess your eligibility. The results of the credit check will determine how much credit we can offer.
Additionally, for individuals looking for short-term credit options, we also provide Klarna as a payment method. This allows you to make purchases and pay for them over time.
If you have any questions or need further information, feel free to reach out—we’re here to help!
Yes, we do accept orders via purchase order! Please send your purchase order to us, and we’ll respond with a pro forma invoice. Once payment has been made, we can prepare your order for dispatch. If credit has been arranged beforehand, we can dispatch your order straight away.
If you have any questions or need assistance, feel free to reach out—we’re here to help!
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We are passionate about all things greenery! With bespoke artificial solutions and a focus on design and customer service there is a reason we’re the UKs number one
Evergreen Trees & Shrubs Registered office Evergreen House, Outgang Lane, Pickering, YO18 7JA, United Kingdom, Registered in GB
Company Registration Number 04529657 VAT no. 804718043
